CHAVARA HIGHER SECONDARY SCHOOL, KONDAGAON

Refund Policy

Applicable to online fee payments made through fees.chavaraschool.in (the "Portal"), operated by Chavara Higher Secondary School, Kondagaon ("the School"). Last updated: October 2026.

1. Scope

This Refund Policy governs refunds for payments made by parents/guardians through the Portal's online payment gateway, powered by ICICI Bank's Payment Gateway. By making a payment through the Portal, the payer agrees to the terms set out below.

2. General Principle

School fees paid towards tuition, admission, examination, or other services already rendered or availed are, as a rule, non-refundable, except where required under applicable law, Chhattisgarh Government / CBSE regulations, or as expressly stated in this Policy.

3. Cases Eligible for Refund

A refund will be considered in the following circumstances:

• Duplicate payment — the same fee instalment is paid more than once for the same student in error.
• Excess payment — an amount higher than the fee due was paid by mistake.
• Payment debited but not confirmed — the payer's bank account/card was debited, but the Portal did not register the payment as successful (a technical/gateway failure).
• Student withdrawal/transfer — where refund of a fee component is permitted under the School's admission and withdrawal rules.

4. Cases Not Eligible for Refund

• Change of mind after a successful, correctly applied fee payment.
• Fees for a term, examination, or facility already availed by the student.
• Convenience fees, payment gateway charges, or processing charges, if any, collected at the time of payment.

5. How to Request a Refund

Write to the School office (contact details below) within 7 days of the transaction date, quoting:

• Student's name, class and Admission Number
• Date and amount of the transaction
• Transaction/Reference Number (shown in the payment receipt or the parent's payment history on the Portal)
• Reason for the refund request

6. Processing Timeline

Eligible refunds are processed by the School and initiated through ICICI Bank's Payment Gateway to the original mode of payment. Depending on the payer's bank, this typically reflects within 5–7 working days from the date the refund is approved and initiated, in line with the Payment Gateway's and RBI's standard settlement timelines. The School is not liable for delays caused by the payer's bank or card network.

7. Failed / Pending Transactions

If an amount is debited from the payer's account but the Portal shows the transaction as failed or pending, no action is normally required — such amounts are auto-reversed to the payer's account by the bank, usually within 5–7 working days. If the amount is not reversed within this period, please contact the School office with the transaction details.

This Policy may be revised from time to time at the School's discretion; the version published on this page at the time of payment shall apply.